FAQ

GENERAL QUESTIONS

What is Crowdlify?

Crowdlify is a rewards-based crowdfunding and pre-order platform. Crowdlify enables startups and brands to fund production runs, new product launches, and run flash sale campaigns.

 

What are production runs?

A production run is the number of units that are produced by a production line. Crowdlify enables startups and brands to crowdfund or take pre-orders for products multiple times so that they can fund the capital needed for several production runs. For example, a vendor can run a pre-order campaign for the same product multiple times. Vendors can also launch several pre-order campaigns for a number of products or a collection.

Crowdlify supports crowdfunding multiple production-runs as it helps our partner vendors and brands assess the demand and mitigate the risk of creating new products. Produce the right amount of the right product to the right customer, and therefore helping the environment by avoiding production waste.

 

How does Crowdlify work?

When the pre-order goal is reached and the campaign ends, we collect payments from all backers, then we place an order with the vendor, the vendor then prepares orders and ships them to all backers. 

 

What's special about Crowdlify?

  • You get to support startups and bring their products to life!
  • Exclusive deals and special offers on great products from inspiring startups and brands.
  • Confidently pre-order and reserve the lowest deal price only by submitting your email. During the Commits phase, no payment is required! When the pre-order goal is reached, you can then opt to make a payment. Your reserved deal price will be guaranteed.
  • All products on Crowdlify are in production and or in-stock and are ready for delivery.

 

What is a Commits phase?

A pre-order campaign has two phases. This campaign type is called Split Crowdfunding or Split Pre-order campaign. The first phase is called Commits, and the second phase is Pre-orders. During the Commits phase, backers submit their email to reserve the lowest deal price on a product. When the commits goal is reached, the pre-ordering process starts, and all committers will be notified by email that the pre-order phase has started. Committers can then opt to make a payment at the deal price they reserved during the commits phase. The pre-order phase is usually not more than 7 days.


Reaching a commits goal is a good indicator that the product is in-demand, it increases the chances for the campaign to be successful, helps brands to make informed decisions to increase or decrease production or inventory and prepares them for speedy product delivery to backers.

 

What is a Split Crowdfunding or pre-order campaign?

A split campaign is a campaign that has two phases. The first phase is called Commits or Reserves. The following is Pre-orders. When a campaign consists of those two phases, it’s called a Split Crowdfunding or pre-order campaign.

 

How to participate in a campaign?

Select a product that you want to pre-order, enter your email, and hit submit. If the campaign includes Commits, you can enter your email and hit submit, by doing so, you reserve the lowest deal price for that product.


Once the Commits goal is reached, we’ll send you an email to let you know that the pre-order phase has started, you can then opt to pre-order and make a payment at the reserved deal price by entering the same email you’ve entered during the commits phase.

 

When does a campaign end?

Some pre-order campaigns end on a specific date (Limited), regardless of whether they reach their goal or not. Other campaigns remain open until the pre-order goal is reached (Open).

Most campaigns end when the pre-order goal is reached, even before the campaign end date for Limited campaigns.


Other campaigns may continue to take pre-orders beyond the set end date, which means that the vendor is prepared to take more pre-orders.

If the campaign ends during the commits phase, committers will be notified in an email that the campaign has ended. Usually, this means that there has not been enough interest in a product or based on the vendor’s request.

 

____________________________

 

PRODUCTS

Who chooses products on Crowdlify?

We’re passionate about discovering new products and hidden gems and sharing them with you. We curate products by partnering with startups and brands that we love and believe in. We also receive product submissions from startups and brands who love us too :)

If you have a great product, please submit it to us by sending an email to support@crowdlify.com

 

How do I become a vendor on Crowdlify?

Contact us at hello@crowdlify.com and share with us what you’re interested to sell on Crowdlify, please include relevant details and links of your product. As a vendor, you’re welcome to submit multiple products on Crowdlify.

 

____________________________

 

CAMPAIGNS

Is Committing to a campaign an obligation to pre-order?

No. Committing to a campaign merely showing your interest in a product and reserving the early bird deal price, if the campaign does not hit its Commits goal, the campaign ends, and everyone goes home. If the Commits goal is reached and pre-order phase stats, there is no obligation on your side to pre-order, however, we will be a little sad :(

 

Can I modify my order during Commits phase?

Yes, you can Commit for a different product option -if available- using the same email you used during the Commits phase.

 

Can I modify my order during the pre-order phase?

Yes, you can select a different product option -if available- using the same email. The early-bird deal price that you got during the Commits will be guaranteed during the pre-order phase using the same email you used during the Commits phase.

 

Can I modify my pre-order when campaign ends?

You can modify your order as long as:

  • An alternative option and quantity from the same campaign are available.
  • Payments for pre-orders not yet captured. When a campaign ends, we generally collect backers' payments within a few hours. Therefore, it’s best to contact us right away to see if we can modify your order. Simply send an email to support@crowdlify.com and we’ll attend to your request swiftly.
  • Pre-orders have not yet shipped by the vendor. In this case, unfortunately, there isn’t much we can do. In this case, you need to wait for your order to arrive and return it to the return address attached to your order.

 

Can I cancel my order?

Please contact us if you want to cancel your order at support@crowdlify.com so that we can check the product status and to determine cancellation eligibility, in most cases, we follow the vendor’s terms of cancellation.

 

____________________________

 

PAYMENT

What are the accepted payment methods and currency on Crowdlify?

We accept Visa, Master Card, American Express, Discover, Shop Pay, Apple Pay, Google Pay.

Some vendors accept COD (Cash on Delivery). Depending on your location. “Cash On Delivery” will be noted on the campaign’s page.

We accept payments in US dollars (USD). For example, If your credit card currency is in EUR, your bank may charge a currency exchange fee to complete the transaction. For refunds, we’ll reverse the transaction in full for the amount it was initially captured in USD.

 

____________________________

 

SHIPPING

For customers in the United States:
3 to 14 business days from the date of shipping.

For international customers:
From 1 to 4 weeks from the date of shipping.

 

____________________________

 

RETURN POLICY

What’s your return / replacement policy?

Our business model allows us to deliver the best and lowest deal prices to our customers. When a campaign ends, we submit the order to the vendor up front, and that’s why all sales are final. However, if the vendor’s product arrives damaged, defective, incomplete, or not as advertised. Please contact Crowdlify support at support@crowdlify.com

 

____________________________

 

REFUND POLICY

We follow the vendor’s refund policy for each campaign. Vendor’s policy will be noted on the campaign’s page.

 

When will a refund appear on my statement?

Refunds usually appear on your statement within 2-3 business days. In some cases, it may take up to 7 business days to appear on your bank statement.